CUSTOMER SERVICE

SALES AND CUSTOMER SUPPORT

Monday through Friday 9-5 EST
PHONE: 978-326-7236
EMAIL: customerservice@darbyscott.com
We accept Visa, MasterCard, American Express, Discover, JCB, DinersClub debit and credit, Paypal and Amazon Pay.

Repair Policy. Your satisfaction is of the utmost concern for all of us at Darby Scott and we strive to ensure your happiness with your purchase. For jewelry or handbags, timelines and fees for repairs or other services will vary depending upon the services rendered. We stand by the quality of our merchandise and workmanship, unless your item is beyond repair in our sole judgment, we will always do our best to return your item sent for repair in the best possible condition.

If your purchase was made at a retail location, please contact that store directly as each retailer has its own return and repair policies. We work with all our retailers to ensure that our customers receive the highest level of service possible.

If you purchased this item from our website, we offer direct repair service. We require that you first call customer service at 978-326-7236 to request a repair Service Record Order (SRO). We will email a repair form with an SRO number assigned. This repair form must accompany your repair request. Securely package the item and ship it via an insured and traceable method (UPS preferred). Please allow approximately two weeks for a repair assessment. Detailed repair information and an estimated repair charge will be sent to you once the assessment has been completed. No repair will be made without customer confirmation of the assessment and approval of the charges. We will require a signed authorization prior to repair.

Please take note of our suggested guidelines for maintaining your luxury item in our product care section. Following our suggestions will help preserve the style and beauty of your purchase, so you can enjoy it for years to come.

 

 

 

 

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