RETURNS & EXCHANGES
Return and Exchange Policy You may return or exchange a product or service purchased from this Website in accordance with our Return and Exchange Policy which is hereby incorporated by reference. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under applicable local law.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 30 days. Please contact customer service for return authorization code prior to shipping any item back to Darby Scott®. A return label will be provided and must be used in conjunction with the return authorization code. All returns must be in the original packaging, unaltered, unworn, unwashed, with all tags attached and in the same condition as when it was delivered. Returned merchandise should include the original packaging and tags as well as the sales receipt. Upon receipt of returned goods Darby Scott® reserves the right to deny credit for a return if the merchandise does not meet return policy requirements. Please note used or worn merchandise will not be accepted for refund or exchange. Refund will be issued back to the original payment method or merchandise credit only.
If you wish to return an item you have received as a gift please contact customer service for return instructions (packaging instructions, etc.) and a return label. Securely package item and include the gift receipt with your return. A merchandise credit for use at darbyscott.com will be issued upon receipt and acceptance of your return.
Only eligible items purchased at darbyscott.com may be returned. Special orders, customized products and any other items noted as final sale or non-returnable cannot be returned for a refund or merchandise credit. Product purchased at any other location cannot be returned to darbyscott.com.
Return shipping charges may be deducted from your refund. Please allow 7 to 14 days for credit to be processed.
Repair Policy. Your satisfaction is of the utmost concern for all of us at Darby Scott® and we strive to ensure your happiness with your purchase. For jewelry or handbags, timelines and fees for repairs or other services will vary depending upon the services rendered. We stand by the quality of our merchandise and workmanship, unless your item is beyond repair in our sole judgment, we will always do our best to return your item sent for repair in the best possible condition.
If your purchase was made at a retail location, please contact that store directly as each retailer has its own return and repair policies. We work with all our retailers to ensure that our customers receive the highest level of service possible.
If you purchased this item from our website, we offer direct repair service. We require that you first email customer service to request a repair Service Record Order (SRO). We will email a repair form with an SRO number assigned. This repair form must accompany your repair request. Securely package the item and ship it via an insured and traceable method (UPS preferred). Please allow approximately two weeks for a repair assessment. Detailed repair information and an estimated repair charge will be sent to you once the assessment has been completed. No repair will be made without customer confirmation of the assessment and approval of the charges. We will require a signed authorization prior to repair.
Shipping. When an order is placed, it will be shipped to the billing address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Company does not guarantee any particular delivery date and is not responsible for any delays.
Please note that certain leather and other animal-based products may not be shipped to certain jurisdictions and such orders will be canceled. Please see each product description for more information.
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Darby Scott® does not ship orders to post office boxes. For your security please be aware that orders can only be shipped to the cardholder's billing address (or a corporate work address if we are able to verify independently). To avoid delays to your order, please ensure that your billing address matches the address on your credit card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
Enjoy complimentary standard/ground shipping on all orders. If you want delivery sooner, please see upgrade fees during the checkout process. Order processing may take up to 72 hours for in stock items. Orders are processed Monday through Friday noon and all orders received after noon EST on Friday, or on Saturday, Sunday or any holiday will be processed on the next business day. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments. All Next Business Day delivery orders must be placed before noon EST Monday through Friday, excluding holidays. Next Day delivery is not available for special order or engraved items.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee (if applicable). Expedited shipping charges are non-refundable.
More information on complimentary shipping:
- Free-shipping promotion excludes business accounts.
- Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.