CUSTOMER SERVICE

SALES AND CUSTOMER SUPPORT

Monday through Friday 9-5 EST
PHONE: 978-326-7236
EMAIL: customerservice@darbyscott.com
We accept Visa, MasterCard, American Express, Discover, JCB, DinersClub debit and credit, Paypal and Amazon Pay.

Shipping. When an order is placed, it will be shipped to the billing address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Company does not guarantee any particular delivery date and is not responsible for any delays. Please note that Python products may not be shipped to California.

Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Darby Scott does not ship orders to post office boxes. For your security please be aware that orders can only be shipped to the cardholder's billing address (or a corporate work address if we are able to verify independently). To avoid delays to your order, please ensure that your billing address matches the address on your credit card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Enjoy complimentary ground shipping on all orders of $250 or more. If you want delivery sooner, please see upgrade fees during the checkout process. Order processing may take up to 72 hours for in stock items. Orders are processed Monday through Friday noon and all orders received after noon EST on Friday, or on Saturday, Sunday or any holiday will be processed on the next business day. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments. All Next Day delivery orders must be placed before noon EST Monday through Friday, excluding holidays. Next Day delivery is not available for special order or engraved items.

Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Shipping charges are non-refundable.

Merchandise Total - Shipping Total 

$1.00 - 49.99 - $ 8.00
$50.00 - 99.99 - $10.00
$100.00 - 199.99 - $13.00
$200.00 - 249.99 - $15.00
$250.00 and up - Complimentary

More information on complimentary shipping:

- The price of the merchandise must meet the required amount, after any discounts or promotions, in order to receive complimentary shipping: the total amount excludes any taxes or engraving fees.

- Free-shipping promotion excludes business accounts.

- Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.

 

 

 

 

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